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6785 Telegraph Road, Suite 400
Bloomfield Hills, MI 48301
(877) 454-3400

About Us

Learn more about our core values, history and management team.

// Our Core Values

These values are the very foundation of our success, both internally and for our clients, and are deeply rooted in each and every member of the Latitude Family.
  • Honesty and fairness
  • Integrity in all aspects of our business
  • Maintaining a respected reputation
  • Team work
  • Long-term relationships with client partners
  • Win/Win for clients and employees

// Our History

LSS is celebrating 23 years of recovery servicing. Since 1997, LSS has provided solutions for insurers, self-insured entities, third party administrators and specialty risk companies as a subrogation vendor and purchaser of subrogation assets. Through the vision of our founder, Bradley J. Schram, Esq., and a strong management team, the company has experienced steady growth by maintaining strong relationships with its client partners by delivering results through our subrogation management program. Today, the company is experiencing unprecedented expansion as a premier subrogation servicing company with long standing clients and new relationships. We utilize state-of-the-art technology along with the best employees in the industry to showcase our expertise and maximize results for our clients.


// Our Team

Bradley J. Schram, Esq.
Founder
Phone: 877-454-3400 x2285
Email: bschram@latitudesubro.com
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Mr. Schram's vision for building a vehicle for purchasing subrogation claims launched Latitude Claims Services in 1997. Latitude Subrogation Services began in 1998 as the subrogation servicing vehicle for purchased claims. Mr. Schram is a practicing attorney and established the law firm of Hertz Schram PC in 1979, and has served as its President and largest shareholder since its incorporation in 1981. Mr. Schram has been involved with dozen of insurance related class action lawsuits defending director and officer liability actions. The law firm of Hertz Schram PC currently has 30 attorneys and specializes in securities law, real estate, banking, corporate and finance, estate planning and creditors rights. Mr. Schram is admitted to practice law in Michigan, Florida and Washington, D.C. Mr. Schram received a political science degree from the University of Michigan's Honors College. Mr. Schram spent six months in South America as a photojournalist for several U.S. newspapers before attending Georgetown University law Center in Washington, D.C. where he received his juris doctorate degree in 1976. Mr. Schram is actively involved in all operating aspects of the Latitude family of companies.

Adam McIntosh
Vice President of Claims
Phone: 877-454-3400 x2290
Email: amcintosh@latitudesubro.com
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Mr. McIntosh joined LSS in 2002, and brings with him 18 years of subrogation and claims expertise. Mr. McIntosh oversees the day to day management of Claims, and is responsible for all daily work processes, policies and initiatives while assisting with strategic planning and overall business operations. Mr. McIntosh holds a B.A in Communications from Michigan State University, a CSRP designation from NASP and a Certificate in General Insurance from IIA.

Benjamin Ebling
Director of Business Development
Phone: 877-454-3400 x2470
Email: bebling@latitudesubro.com
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Mr. Ebling joined Latitude in June 2012. He brings with him a wealth of claims subrogation knowledge and experience acquired during his 25 year insurance industry career with Westfield Group and Nationwide Insurance companies. During that time he served as a Claims Representative, Trainer, Sr. Subrogation Specialist, Regional Subrogation Manager, and Business Project Management Consultant. Mr. Ebling earned his degree in Business Management and holds the designation of CSRP with NASP, and MCSA with Arbitration Forums. He has supervised various claims business units and the quality department for Latitude. His current area of responsibility is new client development, and fostering long-term client partnerships and affinity business relationships.

Amy Grogg
Project Manager
Phone: 877-454-3400 x2620
Email: AGrogg@latitudesubro.com
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Mrs. Grogg joined Latitude in May of 2019. She brings with her over 12 years of experience in the insurance industry specializing in data and project management. Prior to working at Latitude, Mrs. Grogg worked for Nationwide Insurance supporting the subrogation and auto repair units. During that time, she served as a Claims Processor, Senior Administrative Assistant, Senior Business Analyst, and Training Specialist. Mrs. Grogg has earned her degree in Business Management Technology. Her current area of responsibility is managing the document management program and design of an intranet solution. Mrs. Grogg is a military veteran having proudly served for 6 years in the United States Navy as an Electronics Technician.

Devon Crawford
Client Concierge
Phone: 877-454-3400 x2710
Email: DCrawford@latitudesubro.com
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Mrs. Crawford joined Latitude in July 2019 and brings with her over 6 years of experience in the insurance industry. Prior to working at Latitude, Mrs. Crawford worked for Nationwide Insurance supporting the specialty claims and brokerage units. During that time, she served as an Administrative Assistant, Sales & Servicing Agent, and Senior Analyst. Mrs. Crawford earned her Bachelor’s degree in Psychology with a minor in Business Administration from Ohio University, and she obtained her Master’s degree in Corporate Finance from the University of Michigan. At Latitude, she will be responsible for managing client relations, onboarding new clients, and assisting with corporate sales and marketing.

Jan Purcell
Executive Assistant to Jon Coscia
Phone: 877-454-3400 x2740
Email: JPurcell@latitudesubro.com
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After working closely with Latitude as a consultant to design and construct their Michigan headquarters facility, Jan Purcell joined the organization as Executive Assistant to President and CMO Jon Coscia. Jan brings 37 years of expertise in project management, organizational strategic planning, design, sales and marketing to Latitude. Jan earned a Bachelor of Arts degree from Michigan State University and holds several professional accreditations. Jan enjoys working in teams, growing companies and creative problem solving.

Tammy Byrd
Claims Manager
Phone: 877-454-3400 x2530
Email: tbyrd@latitudesubro.com
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Ms. Byrd joined Latitude Subrogation Services in March 2015 as a Subrogation Specialist and was quickly promoted to Claims Supervisor. Ms. Byrd brings over 25 years of experience in the collection agency industry. The vast majority of her experience was as an executive overseeing the day-to-day operations for an agency that was born to service the insurance industry with their uninsured auto claims. During her tenure with Latitude, she has supervised several business units within the organization; Auto Subrogation, Uninsured, Salvage and Restitution Teams, as well as files being handled by our outside collection vendor and auto fire expert. Ms. Byrd is currently a Claims Manager providing leadership to our Auto Subrogation, Arbitration and Salvage Teams. Ms. Byrd holds a designation as a Certified Subrogation Recovery Professional (CSRP) with NASP.

Anita Williams
Claims Supervisor
Phone: 1-877-454-3400 x2245
Email: awilliams@latitudesubro.com
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Mrs. Williams began her career at Latitude as a Subrogation Specialist in 2006. She transitioned to the Arbitration Department, quickly being promoted to a Senior Arbitration Specialist and then to the Auto/Arbitration Team Lead in 2016. In September of 2017, she was promoted to Claims Supervisor. She has more than 30 years of claims and subrogation experience, beginning her insurance career at Farmers Insurance in 1989. Throughout her career, Mrs. Williams has successfully filed, or supervised the filing, of thousands of arbitration cases through Arbitration Forums, the Kentucky Arbitration Association and the NAMIC Arbitration Service, in all forums and in every state. She has been a Certified Arbitrator for Arbitration Forums since 2001 and continues to volunteer to hear cases on a monthly basis. Currently, she is responsible for overseeing the Arbitration and Auto Subrogation Departments. Mrs. Williams holds a designation as a Certified Subrogation Recovery Professional (CSRP) with NASP, as well as Auto and Special arbitration certifications with Arbitration Forums.

Ryan Noordhoorn
Claims Manager
Phone: 1-877-454-3400 x2230
Email: rnoordhoorn@latitudesubro.com
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Mr. Noordhoorn joined LSS in 2018 as the Property Subrogation Supervisor. In June 2020, Mr. Noordhoorn was promoted to Claims Manager. Currently, Mr. Noordhoorn manages the day to day claims handling of the Property, Workers Comp/Med, Legal, Restitution and Collections Teams. Mr. Noordhoorn has 20 plus years of claims experience. He has managed many diverse teams to include property and casualty, subrogation/arbitration, salvage, audit and compliance, corporate training and claim department operations. Mr. Noordhoorn is a military veteran who proudly served his country as a United States Marine.

Julie Strella
Claims Supervisor
Phone: 1-877-454-3400 x2420
Email: JStrella@LatitudeSubro.com
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Mrs. Strella joined Latitude in 2018 and she brings with her over 29 years of subrogation and claims expertise. She began her career with Liberty Mutual Insurance Company as a Front Line Claims Representative handling multi-line claims. She later joined the Subrogation Department as a Subrogation Representative handling Personal Lines Auto PD Subrogation. She was quickly promoted to a Supervisor in the Auto PD Subrogation Department. After a few years in the Supervisor role, she was promoted to a Claims Team Manager where she handled No-Fault and Bodily Injury Subrogation, in addition to the Auto PD Subrogation. Mrs. Strella has an Associate Degree in Accounting from Allentown Business School. When joining Latitude, she was responsible for overseeing Latitude’s Uninsured, Restitution, and Collection Teams. She is currently overseeing the Auto Subrogation Team. She holds a designation as a Certified Subrogation Recovery Professional (CSRP) with NASP.

Melissa Torres
Claims Support Supervisor
Phone: 248-365-0064
Email: mtorres@latitudesubro.com
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Mrs. Torres is the Supervisor of the Claims Support team. She began her career with Latitude Subrogation Services in 2011 as a Claims Support Specialist before being promoted to the Claims Support Team Lead in 2019, and Supervisor in 2020. Mrs. Torres’s team provides critical support to the subrogation and salvage operations through responsibilities such as initial claims entry, assignments to Latitude specialists, retrieval of information from and upload to client systems, incoming and outgoing mail handling, document processing, and office management.
Jon Coscia
Chief Executive Officer
Phone: 877-454-3400 x2300
Email: jcoscia@latitudesubro.com
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Mr. Coscia joined LSS in 2002, and brings with him 18 years of subrogation and claims expertise. Mr. Coscia is responsible for overseeing all areas of Latitude company operations including sales and marketing, strategic planning, accounting, business unit operations, claims, information technology, human resources and employee development. Mr. Coscia previously worked for Citizens/Hanover with claims management and leadership responsibilities. Mr. Coscia holds an Associate Degree in Criminal Justice from Schoolcraft College, MI and a Certified Subrogation Recovery Professional (CSRP) designation from NASP. He is also an active Board member of NASP and current member of PLRB and NAMIC.

Paul Webb
Chief Claims Officer
Phone: 877-454-3400 x2260
Email: pwebb@latitudesubro.com
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As LSS’s first employee, Mr. Webb brings over 30 years of subrogation and claims experience. Mr. Webb began his insurance career at CNA Insurance where he oversaw subrogation for 13 years. Mr. Webb routinely conducts training seminars for insurance carriers and trade associations throughout the country. He holds the designation of Certified Subrogation Recovery Professional (CSRP). Mr. Webb oversees the entire claims operations and specializes in technical claims analysis, reporting and service performance. Mr. Webb holds an Arts and Associates Business Degree from Wayne County (MI) Community College and is actively involved in NASP, PLRB, RIMS and NAMIC.

Marc Hassen
Director of Operations
Phone: 248-365-4241 x2540
Email: MHassen@latitudesubro.com
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Mr. Hassen joined Latitude in August 2019, and has oversight responsibility for IT, accounting, quality, salvage, legal management, and administrative and claims processing support. Mr. Hassen previously provided leadership of Claim teams at The Auto Club Group (AAA) including subrogation, theft claim handling, and shared services such as fraud investigations, quality auditing, vendor management, claim processing, call centers, and operational reporting and analysis. He also worked in multiple roles at AAA in Internal Audit management, IT, and Finance; and in IT at Dow Corning. He has experience building and leading departments focused on customer satisfaction, performance management, process improvement and quality. Mr. Hassen has a B.S. degree from Central Michigan University, with a major in history and minors in computer science and music. He holds the Certified Property Casualty Underwriter (CPCU), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Quality Auditor (CQA), and Associates in Claims (AIC) certifications.

Susan Smith, CPA
Director of Finance
Phone: 1-877-454-3400 x2730
Email: SSmith@latitudesubro.com
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Ms. Smith, a C.P.A., joined Latitude in November 2019. She brings with her over thirty years of experience in the public accounting arena. She was previously a shareholder with Rubenfaer & Associates, P.C., a local MI CPA firm. Ms. Smith holds a Bachelor of Science in Business Administration degree, with a major in accounting, from Central Michigan University. She is a member of both the American Institute of Certified Public Accountants and the Michigan Association Certified Public Accountants. Her current area of responsibility is providing leadership for the accounting team along with overseeing company financial information, both internally and with external business partners.

Kendall Karrick
Human Resources Coordinator
Phone: 877-454-3400
Email: KKarrick@latitudesubro.com
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Mr. Karrick joined Latitude in July 2019 and brings with him 5 years of progressive experience in Human Resources, primarily for privately owned and operated companies. He holds a bachelor’s degree from Oakland University in Human Resources Development and specializes in recruitment, employee relations, performance management and policy development. At Latitude, he will be responsible for all areas of HR including, recruitment, payroll, benefits, employee relations and policy development as the company continues to grow.

Sarah Bennett
Accounting Supervisor
Phone: 877-454-3400 x2415
Email: SBennett@latitudesubro.com
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Mrs. Bennett began her career with Latitude Subrogation Services in December of 2014 as an Accounting Assistant before being promoted to Senior Accounting Specialist in 2017. In May of 2019, Mrs. Bennett became the leader of the accounting team. Mrs. Bennett responsibilities include oversight and audit of daily operations, journal entries, auditing, month end closing, staff training and development. Mrs. Bennett earned her Bachelor’s degree in Business Administration focused in Accounting and graduated with honors.

Lori Calmeyn
Claims Supervisor
Phone: 877-454-3400 x2334
Email: lcalmeyn@latitudesubro.com
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Ms. Calmeyn joined Latitude Subrogation Services in 2005. She brings with her over 36 years of comprehensive legal expertise which includes 16 years in the insurance and subrogation industry. Ms. Calmeyn has spent time as both a freelance Paralegal, and with the firms of Hertz & Schram and Berkey & Braun, PC. Prior to joining the insurance industry, Ms. Calmeyn enjoyed success owning and operating a family business. Ms. Calmeyn began her career at Latitude as a Subrogation Specialist. During her tenure, she has participated in the formation of the Legal and Restitution Units; served as a Sr. Legal Analyst before being promoted to a Claims Supervisor in 2013. She is currently responsible for overseeing the Legal, Restitution and Collection Teams. Ms. Calmeyn also manages the MACP Program, Collection Vendor relationship and Latitude’s Attorney Partner Network. Ms. Calmeyn holds the designation of Certified Subrogation Recovery Professional (CSRP) with NASP.

Jennifer Aleknavicius
Claims Supervisor
Phone: 1-877-454-3400 x 2440
Email: jaleknavicius@latitudesubro.com
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Ms. Aleknavicius began her career with Latitude as a Legal Analyst in 2013 before being promoted to Claims Supervisor. She has over 24 years of experience in the legal and insurance industries. Prior to joining Latitude, Ms. Aleknavicius worked as a Senior Litigation Paralegal at Kasdorf, Lewis & Swietlik, S.C. She has a comprehensive background in insurance, subrogation, case management and litigation. She is currently responsible for overseeing the Quality & Mining Departments and also manages the relationship with Latitude’s attorney partners. Ms. Aleknavicius holds a designation as a Certified Subrogation Recovery Professional (CSRP) with NASP.

Janice Bobele
Claims Supervisor
Phone: 248-365-0348
Email: JBobele@latitudesubro.com
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Mrs. Bobele joined LSS in 2017 as a Property Subrogation Specialist. Mrs. Bobele has 20 years plus years of insurance experience to include handling liability claims, bodily injury, property damage, medical payments, uninsured/underinsured, arbitration, litigation and bad faith. Prior to working for LSS, Mrs. Bobele worked for State Farm Insurance as an Auto & Fire Subrogation Specialist, handling liability, negligence, fire, arson and water claims, in addition to maintaining strong working relationships with attorneys, cause and origin experts and engineers. In June of 2020, Mrs. Bobele was promoted to a Property Supervisor and oversees a team of Property Specialists.

Greg Resnick
Claims Supervisor
Phone: 248-365-1127
Email: GResnick@latitudesubro.com
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Mr. Resnick joined LSS in January 2020 and was quickly promoted to a Claims Supervisor in June 2020. Mr. Resnick brings 27 years plus years of insurance industry experience in various capacities. Prior to joining LSS, Mr. Resnick worked for Farmers Insurance as an underwriter and claims adjuster. Following his tenure at Farmers, Mr. Resnick held various leadership roles to include leading property, catastrophe claims, litigation and Lloyd’s of London Commercial Transportation teams. Mr. Resnick earned a Bachelor of Science degree in Criminal Justice, a Juris Doctor degree, and a Master of Business Administration degree. He also holds the Claims Litigation Management Professional, CLMP, designation from the Litigation Management Institute. Mr. Resnick currently oversees a team of Specialists.